COVID-19 Safety Protocols

COVID-19 Protocols for In-Office Appointments

by | Jan 9, 2022 | Patient Resources

At Ascent Audiology and Hearing, our number one priority is to ensure our patients’ health and wellbeing; it’s essential that our community, during the global crisis, continue to follow our easy 5 stage guide to protect yourself and the most vulnerable people in the local area.

To stay up to date with the latest CDC government guidelines in your county, please use the CDC tool below.


Since the outbreak of Covid-19, we at Ascent Audiology and Hearing have implemented a 5 stage procedure to reassure all visitors and ensure that our patients and local population continue to live full, healthy, happy lives.

Ascent Audiology, Our 5 Stage – Step by Step Guide.


Stage #1 – Hand Wash On Arrival

We’re positive that by now, everyone is carrying an army platoon supply worth of sanitizer; however, every one upon arrival at our centers must approach our check-in desk and use the hand sanitizer provided. A quick squirt in the hands and a thorough rub in, and that’s it, your hands are sanitized.


Stage #2 –  Patient Health Check Before Arrival

All guests and patients are asked to review our “safety criteria” before attending our premises. We must insist that you don’t attend if you are suffering from any of the following, a fever running at 100.4 or above, a cough, runny nose, or shortness of breath.

If, for instance, you find yourself suffering from any one of these ailments, we kindly insist you reschedule your appointment; contact us here. And someone will be in immediate contact with you.

Our strict guidelines also insist that you reschedule your appointment. If you have been in contact with anyone who has been diagnosed with Coronavirus, contact us for advice on how best to reschedule your appointment following that situation.

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Stage #3 – Thorough Cleaning Between Appointments

To reassure all visitors and patients, we have increased the time between each appointment, giving us additional time to sanitize all surfaces thoroughly. This ensures that all patients are stepping into a sterile and safe environment.

From the patient’s chair, headphones, right down to pens, all our equipment will be thoroughly sterilized before each appointment.

At Ascent Audiology and Hearing, your health and wellbeing will always be our number one priority.


Stage #4 – TeleAudiology & Remote Services

We understand that because of the ongoing global crisis; our patients are looking at ways of minimizing any unnecessary risks to themselves or their families. Luckily, we at Ascent Audiology and Hearing are happy to offer TeleAudiology appointments.

Thanks to our exclusive service, our patients can receive the same level of Ascent Audiology care and attention, but from the comfort and safety of their own home.

Using easily accessible technology (smartphone, tablet, home computer, etc.), you can video connect with one of our expert audiologists.

If you are lucky to own one of our most advanced hearing devices, we can remotely adjust your device, or carry out various tests, all from the safety of your own home.

And for the professional working long hours, or the family with lots of children and little time, we offer this TeleAudiology service as well.

To request a TeleAudiology Appointment, contact us here.


Stage #5 – Call Us

If you need help, face any challenges, or require professional assistance during these challenging times, please call us before visiting, as it’s likely that you could be turned away, following our step-by-step guide.

However, our phone lines are always available, we are happy to take your call, and we aim to help you in every way we can.

To get in contact with your nearest Ascent Audiology and Hearing, click here.

Why not visit our website for more information.


To Our Patients…

Caring for our patient’s health is our number one priority. Our step-by-step guide is to increase the safety of every patient and staff member in attendance at Ascent Audiology and Hearing.

At Ascent Audiology and Hearing, we take every precaution necessary and follow current Government guidelines to ensure our patients, employees, and visitors’ continued health.

For that reason, all staff members will be wearing PPE at all times.

As a result, we must insist that all visitors and patients wear masks before entering our center and respect social distancing guidelines when inside.

To request a callback or find out more information, contact us here.

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Daniel Hewson

Born and raised in Western New York, Dan Hewson comes to our practice with over 19 years of experience in the field. With a master’s degree in audiology from SUNY Fredonia, Mr. Hewson has extensive experience working in several of the largest Otolaryngology practices in the country, and also as a Regional Manager with Siemens Medical Audiology Division. Father, husband, and full-time employee with us, Dan is currently a student working to earn his doctorate in audiology; it should be completed by 2018.

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